From opening an account to withdrawing your winnings — you've come to the right place for help with anything on Bajji Live. Search below or choose a category to get started.
Most Frequently Asked Categories
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Opening an account at Bajji Live and placing your first bet only takes a few steps. Each step is explained in detail below.
Create an account with your mobile number or email. The whole process takes just 2 minutes.
Upload a photo of your national ID or passport. Verification is usually completed within 1 hour.
Deposit easily via Mobile Pay, Nagad, or Rocket. Minimum deposit starts at just BDT 100.
Pick your favorite sport and enjoy. For any issues, reach out to our Help Center.
What Happens After You Request a Withdrawal
On the login page, click "Forgot Password?" An OTP will be sent to your registered mobile number. Use the OTP to set a new password.
Identity verification is mandatory for all users as required by regulatory guidelines. It also helps keep your account secure.
Accounts may be temporarily suspended due to suspicious activity or policy violations. You can appeal via email or live chat.
To change your name or date of birth, contact support. Your mobile number can be updated directly from account settings.
If your balance hasn't updated within 5 minutes of sending via Mobile Pay, contact us on live chat with your transaction ID. Most cases are resolved within 15 minutes.
Standard requests are processed within 30 minutes. Larger amounts may require additional verification. If it's been more than 2 hours, please contact support.
If you sent a deposit to the wrong number, contact us immediately via live chat with a screenshot. The sooner you report it, the better the chances of resolving it.
Withdrawal limits increase automatically when you reach a higher VIP tier. If you'd like a faster increase, you can request one through support.
If a match is cancelled, postponed, or decided by walkover, the bet is voided and your stake is refunded. For special circumstances, please refer to the betting rules.
Bajji Live uses decimal odds. For example, a ৳100 bet at odds of 1.85 returns ৳185 if you win — a profit of ৳85.
You can bet on live matches at real-time odds. Odds change quickly, so if you take too long to decide, the odds may shift.
Cash out your bet at a profit before the match ends. Cash out isn't available on all markets — when it is, you'll see the option on your bet slip.
On Android, enable the "Install from unknown sources" setting. Go to Settings > Security > Install unknown apps, then try again.
Clear your browser's cache and cookies. Try a different browser or use incognito mode. If the problem persists, try disabling your VPN.
A strong internet connection is required for Live Casino games. A 4G or Wi-Fi connection gives you the best experience. Try lowering the graphics quality if needed.
Check that notification permissions for the Bajji Live app are enabled in your phone's settings. You can also manage notification preferences from within the app.
Bajji Live will never ask for your password or payment PIN via email or message. Anyone requesting this information is attempting fraud. If you receive a suspicious message, report it to our support team immediately.
One of the most frustrating experiences on an online betting platform is not being able to reach anyone — or reaching someone who doesn't understand your issue. At Bajji Live, we've worked to solve this from the start. Our support team speaks Bangla, understands Bangladesh's payment systems, and is well-versed in the issues local users actually face.
According to our Help Center data, most users reach out for help with three things — payment issues, login or password problems, and bonus-related questions. We have detailed guides covering all three, and our support team is specially trained in each of these areas.
Deposits via Mobile Pay or Nagad sometimes don't reflect immediately — this can happen during busy periods. In most cases it resolves within 15 minutes. If it's taking longer, reach out to us on chat with your transaction ID and we'll sort it out quickly.
Security is a serious concern on any online platform. Every account on Bajji Live is protected with SSL encryption. That said, your own precautions matter too — never share your password with anyone, avoid logging in over public Wi-Fi, and keep two-factor authentication enabled. These simple steps go a long way in keeping your account safe.
Bonus questions are common, and the most frequent one is whether bonus funds can be withdrawn directly. The short answer is no. To withdraw bonus money, you first need to meet a wagering requirement — a set amount you must bet before cashing out. Bajji Live clearly displays these terms alongside every bonus offer. If anything's unclear, just ask our support team and we'll walk you through it.
Bajji Live believes gaming should be fun, not stressful. That's why our Help Center also covers responsible gaming tools. You can set daily or weekly deposit limits, temporarily suspend your account, or activate self-exclusion — all from your account settings at any time. If you feel something's wrong, don't hesitate to reach out to support.
Can't find your answer here? Ask us on live chat